FAQ - Bonnita Doodles

Shipping and despatch FAQs

 

Where do you ship/post to?

For original artwork, Bonnita Doodles will ship/post within the UK and to the EU and USA. Postage depends on the location, so please email bonnitadoodles@outlook.com I will confirm.

For all other products, Bonnita Doodles will ship/post within the UK and to the USA. I am afraid at this time we do not ship to the EU, l hope this will change at some point so please keep an eye out for updates. If you are anywhere else please email bonnitadoodles@outlook.com and I will liaise with you directly to see if this is possible.

How much does shipment/postage cost?

All items sent within the UK will incur NO shipping fee unless otherwise stated in the product description. For items sent to the USA, charges are at the discretion of US customs and you may incur customs charges which are outside of my control.

Are items ready to despatch immediately?

No. All my items are made to order. For example, mugs and coasters can take up to 4 weeks to despatch and prints, which are printed in my studio, can take 2 weeks. I work hard to try and provide them sooner where I can, but I am a mother of 2, running Bonnita Doodles on my own, and the juggle sometimes does not allow for shorter turn around times.

 

How long will it take for me to receive my item?

Some products take longer to prepare than others. Stickers and prints are despatched with in 5 and 10 working days and clothing, mugs and coaster will be despatched with in 28 working days. Once despatched, the length of time it will take for you to receive it will depend on where you live. I ask for you to allow 2 weeks, if you have not received your order by then, email us at bonnitadoodles@outlook.com we will do our best to establish the delay.

 

What if I really need the items sooner?

Please email me directly at bonnitadoodles@outlook.com or use the contact form here. I will always try to help if I can.

What is your shipping policy?

You can read Bonnita Doodles full shipping policy here. Shipping info

 

Refund and exchange FAQs

Do you accept refunds?

Yes but items must be returned within 30 days and unused, undamaged or unworn. They must be in the original packaging with tags still affixed and accompanied by proof of purchase.

What should I do if the item is damaged when I receive it?

Please take photos and email me at bonnitadoodles@outlook.com. I will liaise with you directly and try to resolve the issue.

What is your return/exchange policy?

You can read Bonnita Doodles full refund policy here. Refund and return info

 

General FAQs

What is the quality of the materials you use?

I aim to use high quality materials for all my products because I like to make sure things last! Many product descriptions advise what has been used to make them but feel free to email me at bonnitadoodles@outlook.com if you’d like to know more.

Are the product images true to life?

Yes but please be aware that there is often a difference in shade between screen to print. Every device is set up differently and will never be an exact match, so what you view on your personal screen will vary somewhat from the product you receive. Not greatly and rarely has it been a cause for complaint. This is something out of our control and is generally a part of buying on-line. The sizes of products are given in their product descriptions and you should be able to clearly ascertain whether it will meet your expectations.

 

Doodles Connection Club FAQ's

• What will I receive?
  Your subscription is for a different downloadable digital print. Each month Bonnita will select a different image from her catalogue of digital art for you to receive and build your collection. As a complimentary thank you for subscribing, Bonnita will also send you a physical letter, A6 print, a wordsearch, a colouring sheet, a sticker and a scratch card revealing a quote or inspirational saying.

• How often will I get a letter?
  You will receive one letter per month whilst your subscription remains in place. You may pause the subscription for any reason or period of time should you wish to. Or you may cancel altogether at any time. Bonnita will post letters around the 26th of the month.

• How long after posting will I receive my letter?
  We will send all mail by UK Royal Mail, 1st Class. Whilst we anticipate you will receive it in a timely fashion, please allow 5-7 working days for national (UK) deliveries and 7-14 working days for international deliveries (e.g. EU and the US). This provides sufficient times for mail to route in circumstances beyond Royal Mail’s control.

• What happens if my letter doesn't arrive?

  Should you not receive your letter, please contact Bonnita by email (insert correct email here). Following an enquiry as to why that may have occurred, you may be offered either a refund or a replacement. Please note that depending upon when the enquiry has been resolved, a replacement may be issued separately or together with the next months letter.

   

EU CUSTOMERS

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Refunds only available for lost items in which a tracking number is provided. For all other cases of loss, a replacement will be sent.