FAQ - Bonnita Doodles

All shipping to the UK is FREE

International orders are sent tracked to ensure the safest postage method.

I am a mother of 2 and running Bonnita Doodles full time. All my clothing, mugs and coasters are made to order and can take up to 4 weeks for dispatch, as I press them all myself in house. Prints are up to 2 weeks to dispatch, as again they are printed in house.

Please allow a minimum of 7 days for a shipment notification.

If you need your item sooner, please contact me either via my contact form or directly - bonnitadoodles@outlook.com

All clothing is done on a PRE ORDER basis and therefore subject to change of dispatch dates if needed.

T-shirts, hoodies, sweaters and other clothing: If products aren’t available, substitute brands are used. Quality is always the same. If there is any issue whatsoever with a getting your product in, I will contact you ASAP. 

Colours of all art and listing photos will vary depending on screens they are viewed on, so will vary to the item received but all effort has been made to make them as accurate as possible

Doodles Connection Club FAQ's

  • What will I receive?
    Your subscription is for a different downloadable digital print. Each month Bonnita will select a different image from her catalogue of digital art for you to receive and build your collection. As a complimentary thank you for subscribing, Bonnita will also send you a physical letter, A6 print, a wordsearch, a colouring sheet, a sticker and a scratch card revealing a quote or inspirational saying.

  • How often will I get a letter?
    You will receive one letter per month whilst your subscription remains in place. You may pause the subscription for any reason or period of time should you wish to. Or you may cancel altogether at any time. Bonnita will post letters around the 26th of the month.

  • How long after posting will I receive my letter?
    We will send all mail by UK Royal Mail, 1st Class. Whilst we anticipate you will receive it in a timely fashion, please allow 5-7 working days for national (UK) deliveries and 7-14 working days for international deliveries (e.g. EU and the US). This provides sufficient times for mail to route in circumstances beyond Royal Mail’s control.

  • What happens if my letter doesn't arrive?

    Should you not receive your letter, please contact Bonnita by email (insert correct email here). Following an enquiry as to why that may have occurred, you may be offered either a refund or a replacement. Please note that depending upon when the enquiry has been resolved, a replacement may be issued separately or together with the next months letter.

     

EU CUSTOMERS

Unfortunately due to General Product Safety Regulation (GPSR) regulations I am unable to ship to the EU at this time. We hope this will change at some point in the future, keep an eye on socials or join our mailing list to keep up to date.

USA CUSTOMERS

Charges are applied at the discretion of U.S. Customs and are not something I can control or predict. Therefore please be aware that if you do purchase from me you may be liable for the US Customs Tariff.

ALL SHIPPING AND FAQ INFO

SHIPPING INFO 

REFUND INFO

 

All copyright belongs to Bonnita Moaby aka Bonnita Doodles

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Refunds only available for lost items in which a tracking number is provided. For all other cases of loss, a replacement will be sent.